Selected case studies showing how I approach complex systems & workflows...

Sycle

Shifted scheduling from a calendar-first to a patient-first flow, improving usability and decision quality

Sycle interface preview

I designed and prototyped a system-driven appointment creation flow where staff start with patient intent and constraints, and the system recommends valid time options. Built as an AI-native prototype in Windsurf and used as a lightweight Next.js demo.

2023-PresentSAASAIWINDSURFNEXT.JSPROTOTYPE
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Innodata

Designed a Twitter spam moderation workbench, increasing moderator efficiency by 22% and improving AI/ML training data quality

Innodata Twitter spam moderation workbench interface

I designed Innodata’s Twitter Spam Violation Workbench to support high-volume annotation, unifying critical context and tools so moderators could work faster and deliver higher-quality, more consistent labels that improved downstream AI/ML model training at Twitter.

2021-2021SAASAI/MLUX Design
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Sycle

Enabled 5,000+ clinics to efficiently manage hundreds of payer relationships, reducing administrative burden and improving accuracy for over 1 million patients

Sycle Payers & Plans interface

I led the end-to-end redesign of Sycle's Payers & Plans system, turning siloed insurance workflows into a unified, scalable experience through deep research, cross-functional alignment, and strong partnership with engineering.

2023-PresentSAASUX ResearchUX DesignAI
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Ownly

Redesigned how homebuyers explore and customize new homes, increasing conversions by 24%

Ownly Build & Price interface

I led the redesign of Ownly's Build and Price experience, transforming a fragmented flow into a clear, step-based journey through user research, competitive insights, and close collaboration with engineering.

2022-2023SAASProp TechUX DesignAI
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Solink

Redesigned event search to give users more flexible query control, increasing engagement by 11% and boosting self-service reporting

Solink event search interface

I led the redesign of Solink’s Events search experience, introducing a more flexible query builder and saved searches so teams could explore video + PoS data more effectively and create custom reports with less reliance on support.

2018-2021SAASSecurityUX DesignAI
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